298bet Privacy Policy

298bet is committed to protecting the privacy and personal data of every player who uses our platform. We understand that the trust you place in us when sharing your personal information is not something to be taken lightly. This Privacy Policy has been written to give you a clear, transparent account of how 298bet collects, processes, stores, and protects your data.

This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, both of which contain additional provisions relevant to your use of the 298bet platform. The practices described in this Policy apply to all players registered on 298bet.win, including players accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

298bet acts as the data controller for all personal data processed in connection with the operation of the 298bet platform. If you have any questions about how 298bet handles your personal data, you may contact us at any time at [email protected].

298bet collects personal data from you in several ways — when you register an account, when you use the platform, when you contact our support team, and automatically when you browse our website. The categories of data we collect are described below.

298bet does not knowingly collect sensitive special-category data (such as health information, religious beliefs, or biometric data) unless specifically required by law or explicitly provided by you in connection with a responsible gaming self-exclusion request.

298bet uses your personal data only for the purposes set out in this Privacy Policy. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which we process your personal data are:

• Account creation and management: To register your account, verify your identity, and maintain your player profile on the 298bet platform;
• Service delivery: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to record your bets; to credit winnings to your account;
• KYC and fraud prevention: To verify your identity in compliance with anti-money laundering obligations and to detect, investigate, and prevent fraudulent activity or prohibited conduct on the platform;
• Customer support: To respond to your enquiries, complaints, and responsible gaming requests, and to maintain records of those communications;
• Platform improvement: To analyse aggregated, anonymised usage data to improve the design, performance, and content of the 298bet platform;
• Legal compliance: To comply with applicable laws, regulatory obligations, court orders, and law enforcement requests;
• Responsible gaming: To honour self-exclusion requests, enforce deposit limits, and monitor account activity for signs of problem gambling behaviour;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided prior consent or where we have a legitimate interest to do so, and subject to your right to opt out at any time.

298bet processes your personal data on the following legal grounds, depending on the specific purpose of the processing:

• Contractual necessity: Processing that is necessary to perform our contract with you — i.e., to deliver the betting and casino services you have registered to use, including account management, payment processing, and bet settlement;
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, identity verification requirements, and cooperation with regulatory or law enforcement authorities;
• Legitimate interests: Processing carried out for 298bet's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and improving our services — provided those interests are not overridden by your rights and freedoms;
• Consent: Processing based on your explicit, informed consent — primarily for direct marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

298bet does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your data is shared only in the limited circumstances described below, and only to the extent strictly necessary for the relevant purpose:

• Payment processors: We share financial data with payment service providers (including bKash, Nagad, Rocket, Upay, and card processing partners) solely to process your deposits and withdrawals. These providers are contractually bound to handle your data securely and may not use it for any other purpose;
• Identity verification services: We share identity documents and personal data with third-party KYC verification providers to confirm your identity and comply with anti-money laundering obligations;
• Fraud prevention and security: We may share data with fraud prevention agencies and security partners to detect and prevent financial crime, cheating, and unauthorised access to accounts;
• Legal authorities: We may disclose your data to law enforcement agencies, regulators, or courts where required to do so by applicable law, court order, or where 298bet has a legitimate obligation to cooperate with an official investigation;
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to the same privacy protections described in this Policy.

All third-party service providers with whom 298bet shares personal data are required to maintain appropriate technical and organisational security measures and are prohibited from using your data for any purpose beyond the specific service they provide to 298bet.

298bet uses cookies and similar tracking technologies on the 298bet.win website to enhance your browsing experience, maintain session security, and analyse how players interact with the platform. A cookie is a small text file placed on your device by your web browser when you visit the site.

The types of cookies used by 298bet include:

• Essential cookies: Strictly necessary for the platform to function — these enable secure login, maintain your session, and support core platform features. These cannot be disabled;
• Analytics cookies: Used to collect aggregated, anonymised data on how visitors navigate the platform, which pages are most visited, and how long sessions last — helping us improve the platform experience;
• Functionality cookies: Allow the platform to remember your preferences, such as your selected language and display settings, to provide a more personalised experience;
• Security cookies: Used to detect and prevent fraudulent account activity, unauthorised access attempts, and automated bot traffic.

298bet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The general retention periods applied by 298bet are as follows:

• Active account data: Retained for the duration of your registered account relationship with 298bet plus a minimum period of five (5) years following account closure, to comply with anti-money laundering recordkeeping requirements;
• KYC verification documents: Retained for a minimum of five (5) years from the date of submission, in accordance with financial crime prevention obligations;
• Transaction and betting records: Retained for a minimum of five (5) years from the date of each transaction;
• Customer support communications: Retained for three (3) years from the date of the last interaction, unless a longer period is required for an unresolved dispute or legal claim;
• Technical and device data: Retained for up to twelve (12) months from the date of collection for security and fraud monitoring purposes.

After the applicable retention period expires, 298bet will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual.

298bet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 298bet platform;
• Encryption of sensitive data at rest, including identity documents and payment method records;
• Restricted access controls — only authorised 298bet personnel with a legitimate business need are permitted to access personal data;
• Regular security audits and vulnerability assessments of the platform infrastructure;
• Multi-factor authentication requirements for internal systems that process personal data;
• Staff training on data protection obligations and security best practices.

While 298bet applies industry-standard security measures, no online platform can guarantee absolute security against all threats. You are responsible for maintaining the confidentiality of your account password and for notifying 298bet immediately if you suspect that your account has been compromised. 298bet will never ask for your password via email, chat, or phone.

As a player on the 298bet platform, you have the following rights in respect of your personal data. To exercise any of these rights, please contact 298bet at [email protected] with a clear description of your request. We will respond within a reasonable period and no later than 30 days from receipt of your request.

• Right of access: You have the right to request a copy of the personal data 298bet holds about you, along with information about how that data is used;
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held by 298bet;
• Right to erasure: In certain circumstances, you may request that 298bet delete your personal data. This right is subject to overriding legal obligations (e.g., AML recordkeeping requirements) that may prevent immediate deletion;
• Right to restrict processing: You may request that 298bet restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved;
• Right to data portability: Where processing is based on your consent or contractual necessity, you may request that 298bet provide your personal data in a structured, machine-readable format;
• Right to object: You have the right to object to processing based on legitimate interests, including direct marketing. 298bet will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before the withdrawal.

298bet is strictly an 18+ platform. The 298bet website and services are not directed at, and are not intended for use by, any person under the age of 18. 298bet does not knowingly collect personal data from minors.

If 298bet becomes aware that personal data has been collected from a person under 18 years of age, that account will be immediately suspended and the personal data will be deleted without delay. If you are a parent or guardian and believe that your child has provided personal data to 298bet, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

The 298bet platform may contain references or links to third-party websites, payment providers, or service integrations. This Privacy Policy applies solely to data collected and processed by 298bet. 298bet is not responsible for the privacy practices of any third-party websites or services. When you interact with a third-party payment provider such as bKash or Nagad, you should review that provider's own privacy policy to understand how your data is handled by them.

298bet reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this Policy, we will notify registered players by displaying a prominent notice on the platform or by sending a notification to the contact details registered to your account. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of the 298bet platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of how 298bet is protecting your data. If you do not agree with any update to this Policy, you should discontinue use of the platform and request account closure in accordance with the Terms and Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 298bet handles your personal data, please contact our data protection team using the details below. All communications should be in English and clearly describe the nature of your query or request.

• Email: [email protected]
• Response time: We aim to acknowledge all privacy-related enquiries within 2 business days and provide a full response within 30 days
• Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

298bet treats all data privacy enquiries with the highest priority. We are committed to resolving your concerns promptly, transparently, and in full compliance with our obligations under applicable data protection principles.